Gurukul ("we," "our," or "us") operates the website www.gurukulsync.in and the Gurukul mobile application
(collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and
safeguard your information when you use our Service, including our Android mobile application
available on Google Play.
This Privacy Policy is published in compliance with the Information Technology Act, 2000 and the
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data
or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 of India.
By accessing or using our Service, you agree to the terms of this Privacy Policy. If you do not
agree, please do not use the Service.
🔒 Your Privacy Matters
We are committed to protecting the privacy and security of all users, including students,
parents, teachers, and school administrators. We do not sell your personal
data to third parties.
2. Information We Collect
2.1 Information You Provide
When you register or use our Service, we may collect the following information:
Data Category
Examples
Account Information
Name, email address, phone number, password
School Information
School name, address, board affiliation, academic year
Student Information
Student name, class, section, roll number, date of birth, parent/guardian details,
address
When you use our Service (including the mobile app), we may automatically collect:
Device Information: Device type, operating system, unique device
identifiers, and mobile network information.
Log Data: IP address, browser type, access times, pages viewed, and the page
you visited before navigating to our Service.
Usage Data: Features used, actions taken, frequency, and duration of
activities.
Location Data: We do not collect precise location data. We
may derive approximate location from your IP address.
2.3 Information from Third Parties
We may receive information from third-party services if you choose to link or sign in using
third-party accounts (e.g., Google Sign-In).
3. How We Use Your Information
We use the collected information for the following purposes:
Service Delivery: To provide, operate, and maintain the school management
platform and mobile app.
Account Management: To create, manage, and authenticate user accounts.
Communication: To send notifications, reminders (fee dues, attendance
alerts, exam schedules, homework updates), and respond to inquiries.
Analytics & Improvement: To understand usage patterns and improve our
Service.
Security: To detect, prevent, and address fraud, unauthorized access, and
technical issues.
Legal Compliance: To comply with applicable laws, regulations, and legal
processes.
Customer Support: To respond to your requests and provide assistance.
4. Data Sharing & Disclosure
We do not sell, rent, or trade your personal information. We may share your data
only in the following circumstances:
With Your School: Data entered by a school is accessible to authorized
personnel of that school (administrators, teachers) as per their role-based access.
Service Providers: We may share data with trusted third-party service
providers who assist us in operating our Service (e.g., cloud hosting, payment processing,
email delivery). These providers are contractually obligated to protect your data.
Legal Requirements: We may disclose information if required by law,
regulation, legal process, or governmental request.
Business Transfers: In the event of a merger, acquisition, or sale of
assets, user data may be transferred as part of the business assets.
With Consent: We may share information with your explicit consent.
5. Data Storage & Security
5.1 Data Storage
Your data is stored on secure cloud servers located in India. We use industry-standard encryption
and security practices to protect your data both in transit and at rest.
5.2 Security Measures
We implement appropriate technical and organizational measures to safeguard your information,
including:
SSL/TLS encryption for data in transit
Encrypted storage for sensitive data at rest
Role-based access controls and authentication
Regular security audits and vulnerability assessments
Secure API endpoints with token-based authentication
While we strive to use commercially acceptable means to protect your personal information, no
method of transmission over the Internet or electronic storage is 100% secure.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in
this Privacy Policy, or as required by law. Specifically:
Active Accounts: Data is retained as long as your account or subscription
is active.
After Account Deletion: Upon account deletion request, we will delete or
anonymize your personal data within 90 days, except where retention is required for legal or
regulatory compliance.
Financial Records: Transaction and billing records may be retained for up to
8 years as per Indian tax and accounting regulations.
7. Children's Privacy
Our Service is used by schools to manage student data, which may include information of children
under the age of 18. We are committed to protecting children's privacy:
Student data is collected and managed by authorized school administrators, not directly from
children.
We do not knowingly collect personal information directly from children without parental or
school consent.
Schools are responsible for obtaining any necessary parental consent before entering student
data into the system.
Student data is used solely for educational and school management purposes.
If you believe a child's information has been collected without proper consent, please
contact us immediately.
8. Your Rights
Under applicable Indian data protection laws, you have the following rights:
Right to Access: You may request access to the personal data we hold about
you.
Right to Correction: You may request correction of inaccurate or incomplete
data.
Right to Deletion: You may request deletion of your personal data, subject
to legal retention requirements.
Right to Withdraw Consent: You may withdraw consent for data processing at
any time by contacting us.
Right to Grievance Redressal: You may raise a complaint with our Grievance
Officer or the Data Protection Board of India.
Our website may use cookies and similar tracking technologies to enhance your experience:
Essential Cookies: Required for the Service to function properly (e.g.,
session management, authentication).
Analytics Cookies: Help us understand how users interact with our Service to
improve performance.
Preference Cookies: Remember your settings and preferences (e.g., theme
selection).
You can control cookies through your browser settings. Disabling certain cookies may affect the
functionality of the Service.
10. Third-Party Services
Our Service may integrate with or contain links to third-party services. These third-party
services have their own privacy policies, and we are not responsible for their practices.
Third-party services we may use include:
Cloud hosting providers (for data storage and processing)
Payment gateways (for fee collection processing)
Email and SMS service providers (for notifications and communications)
Analytics services (for usage analysis and improvement)
11. Mobile Application Permissions
Our Android mobile application may request the following permissions:
Permission
Purpose
Internet Access
To connect to our servers and sync data
Camera
To capture student profile photos and documents
Storage
To download and save reports, receipts, and documents
Notifications
To send push notifications for alerts and reminders
You can manage app permissions through your device settings at any time. Disabling certain
permissions may limit the functionality of the app.
12. Data Transfers
Your data is primarily stored and processed within India. If any data transfer outside India is
required (e.g., for cloud services), we ensure that adequate data protection safeguards are in
place in compliance with the Digital Personal Data Protection Act, 2023.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will
notify you through:
An update on this page with a revised "Last Updated" date.
A notification within the mobile application.
An email to registered users (for material changes).
Your continued use of the Service after any changes constitutes acceptance of the updated Privacy
Policy.
14. Grievance Officer
In accordance with the Information Technology Act, 2000 and the rules made thereunder, our
Grievance Officer for the purpose of this Privacy Policy is: